web analytics

2015 Medicare Advantage Satisfaction Survey

If you’re a Senior Citizen in the United States and you’re looking for a Medicare Advantage plan there was a survey released today done from the JD Power Company.They did a satisfaction study of Medicare Advantage members and we’ve included this article on the page,of the top Medicare Advantage providers. We have all listed here as well as the full article on Medicare Advantage satisfaction for you to read. When you get a Medicare Advantage Quote here you are referred a qualified Insurance Agent that has many of the top Medicare Advantage Providers listed in their portfolio of plans that you can choose from.

JD Powers Medicare Advantage Satisfaction Survey

2015 Medicare Advantage Satisfaction SurveyWith nearly half strongly agreeing their health plan is a trusted partner in their health and wellness, members enrolled in Medicare Advantage are quite satisfied with their plan, according to the J.D. Power 2015 Medicare Advantage Member Satisfaction StudySM released today.

The inaugural study measures member satisfaction with Medicare Advantage plans—also called Medicare Part C—based on six factors (in order of importance): coverage and benefits (24%); provider choice (18%); customer service (16%); information and communication (16%); cost (15%); and claims processing (11%). Satisfaction is calculated on a 1,000-point scale.

Overall satisfaction among Medicare Advantage members is 774, which is significantly higher than satisfaction among commercial health plan members (679).[1] Contributing to the high satisfaction with Medicare Advantage is that 46 percent of members strongly agree their health plan is a trusted partner in their health and wellness, which increases overall satisfaction by 177 points.

Coverage and benefits is the most influential factor in driving overall member satisfaction with their Medicare Advantage health plan. The study finds that 64 percent of members feel they have enough coverage for the care they need, resulting in a 102-point lift in overall satisfaction.

Medicare Advantage health plan members tend to have a more favorable image of their health plan than do members of commercial plans on brand measures of trustworthiness, affordability, reputation and customer-centricity,” said Rick Johnson, Director of the Healthcare Practice at J.D. Power. “Members pay more to move from Medicare to Medicare Advantage, and the plans and the government do an excellent job demonstrating the value of the Medicare Advantage plan. Members feel the money spent is worth it.”

One of the key benefits Medicare Advantage plans offer is the choice of providers—primary care doctors, specialty doctors and hospitals. Continuity in plan networks is a strength of Medicare Advantage plans, with 73 percent of members indicating their doctors and 74 percent indicating their hospitals were not dropped from their plan’s network during the past year. That creates loyalty and trust, as the average doctor-member relationship is 8.6 years and 92 percent of members agree their doctor is a partner in their medical care.

“People generally like to have a primary care doctor that they know and trust, and Medicare Advantage plans provide that for the vast majority of members,” said Johnson. “Having to switch providers because they are dropped from a plan adds a level of stress and a feeling of having to start over.”

– See more at: http://www.jdpower.com/press-releases/2015-medicare-advantage-member-satisfaction-study


Leave a Reply